The most productive client/agency relationships share an understanding of detailed service commitments.
A customised Service Level Agreement (SLA) ensures (a) that we meet our clients’ expectations every time and (b) that we have the time required to apply our quality control measures effectively.
DPR&Co is committed to response and delivery within clearly agreed and transparent timeframes. Accordingly, we commit to high responsiveness levels and customer service at the beginning of every engagement.
Sometimes clients require us to work within compressed timeframes, or engage in specific approvals processes. In these cases, we can add resources to adapt and deliver the service level required.
A sample DPR&Co SLA is shown here.